|How our Remote & Local Support Services are unmatched.
|No More Phone Tag.
||One thing no one likes is having to leave a voicemail or a call back number.
Our helpdesk solves that.
Just login and create a support ticket, and both your primary and secondary reps are contacted via email.
You also receive a tracking number, where you can check the status and be notified on all updates.
|Your request reaches us automatically.
||All Pronet reps carry mobiles with email access. Our helpdesk system automatically sends emails to us when you create or update your tickets.
So you can go ahead and take that coffee break with no worries.
|Contacting us is always the same.
||You don't need to keep track of our schedules.
If your primary rep is out of the office, your method to contact us is still the same.
We automatically slide over your secondary rep to primary status, so you can rest assured knowing that your request reaches us.
|Remote access saves you, and saves us too.
||Remote access lets us get to you when we would otherwise be completely out of touch,
be it in a client's office while twiddling thumbs for a task to complete, or when on the road, out of state, or even out of the country.
And we can get to you much faster than someone having to drive to your office.
Plus, there are no driving fees. And the environment likes that too.
|We're all on the same page.
||We log all our activity for your requests in our case notes.
What this does is let all our of support reps be in the know when you create or update a ticket, and at any point in time, another rep can jump in and help out.
Plus, you can review your case history at any time.
|Yes, you can call us.
||If you are having problems with accessing the Internet in general, or if your issue is too complicated to explain with your fingers, then yes, you are most welcome to call us.
Our toll free number lets you dial your rep's extension, and your call is immediately directed to your rep's mobile phone.
What I like about Pronet is the freedom. When we started the company, we didn't want our team to be constrained to a building or have our customers play phone/email tag.
So we programmed an online helpdesk and integrated our toll free number to work with all our mobiles.
And because we set up secure remote access to our client networks, Pronet is practically the I.T. staff down the hall.
By far our best move yet.
Ryan Hardin, Lead Software Developer