computer support services computer monitoringThis is part 4 of a 5 part series where we reveal what we think are essential computer support services for your small business.

Part 4 – Virus/Malware/Patch Management

Your systems and software are what make your business go.  If they are unavailable, or not acting right because of virus or malware activity, that makes for a bad day.

To help you avoid problems from threats that may make it into your network, a necessary strategy is a strong antivirus/malware and patch management solution.

24/7 Monitoring

Computer support services companies have monitoring solutions that will monitorand help maintain the health of your computers and servers 24/7.  They help to make sure that the most current patches, virus and malware definitions are in place and protecting your systems. If there is a problem, a technician can usually remote into your computer and fix the problem for you.    

Web Protection

Web security is another area that most computer support companies should be able to help with.  Web protection can block outgoing and unwanted connections to the internet that may be triggered when a user unknowingly clicks on an attachment or a link that brings them to a malicious site which can infect a computer.  Limiting access to malicious sites can help to eliminate infections coming into your network and shutting down your systems.  

What is Ransomware?

Ransomware is NOT a pretty thing.  Malicious software can actually encrypt your data and then hold it hostage until you pay the attackers to give you a key that will unencrypt your files.  

You can protect yourself from ransomware by having a good backup, please see the link below for Part 2 on how you can do that.  

Also, here’s a Wiki entry on Ransomware

Protect your small business computers with the Pronet Security Bundle – Try Before You Buy.

Please check out the following links where we describe some essential services that a good computer support company will provide:

Part 1 – Communication

Part 2 – Backup

Part 3 – Email

Part 5 – Documentation